Delivery and Returns

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PRIVACY STATEMENT

One Day at a Time Online is dedicated to making sure that your privacy is protected. Should we ask you to provide information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy statement.

 

PRIVACY DETAILS

One Day at a Time Online will never sell or distribute your private details to third parities without your explicit consent. Any and all information collected by One Day at a Time Online is used solely for the purpose of processing your order. Once you create an account with One Day at a Time Online, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please email unsubscribe@onedayatatime.com.au.


CREDIT CARD DETAILS

At One Day at a Time Online we do not share credit card information with any third parties, other than for the purpose of processing payments for the products you have ordered. We will only ask for and use relevant personal information necessary to conduct our business. Please note that your credit card information will not be stored on our servers. One Day at a Time Online is PCI-compliant in order to prevent unauthorised access, maintain data accuracy, and ensure the correct use of information. When you enter sensitive information (such as a credit card number) for registration, One Day at a Time Online encrypts that information using secure socket layer technology (SSL).

One Day at a Time Online follows accepted industry standards to protect the personal information submitted to us, both during transmission and once One Day at a Time Online receives this information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while One Day at a Time Online strives to use commercially acceptable means to protect your personal information, One Day at a Time Online cannot guarantee its absolute security.

 

COOKIES

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies. Cookies are small text files that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals.

The default settings of browsers like Internet Explorer always allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

 

LINKS

One Day at a Time Online may provide you with links and references to other sites, but is not responsible for the content of those sites and shall not be liable for any damages or injury arising from that content.

 

MINORS

Minors are not eligible to use our services unsupervised and we ask that minors under the age of 18 do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice. If you have any queries regarding the protection of your privacy at One Day at a Time Online, please forward all questions to info@onedayatatime.com.au.

DELIVERY POLICY

One Day at a Time Online accepts Visa and MasterCard only.

Delivery Policy applies to online store orders ONLY. This policy does not apply to any other One Day at a Time store locations.

 

AUSTRALIA 

One Day at a Time Online offers free delivery within Australia on all orders priced at $51 and above. Orders under $51 will incur a $10 delivery charge. Your order will be delivered within 2-5 working days. 

When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Orders will be processed the following business day, Monday through Friday, excluding holidays. Orders placed on weekends and holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

 

NEW ZEALAND

One Day at a Time Online offers a flat rate of $40 AUD to ship to New Zealand. Your order will be delivered within 5-10 working days. 

When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Orders will be processed the following business day, Monday through Friday, excluding holidays. Orders placed on weekends and (Aus) holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

 

INTERNATIONAL

One Day at a Time Online offers a flat rate of $70 AUD to ship internationally. Your order will be delivered within 10-14 working days, depending on your country of residence. 

When your order has been dispatched you will receive your invoice and tracking number via email, Please see http://auspost.com.au/ for more information. Orders will be processed the following business day, Monday through Friday, excluding holidays. Orders placed on weekends and (Aus) holidays will be processed the next business day. Please be sure to indicate your daytime delivery address.

Currency is in Australian Dollars (AUD) only.

 

AVAILABILITY

Availability of products is not guaranteed. If you have ordered an item that is not available we will notify you (via email or telephone) in a timely manner. One Day at a Time uses the postal services provided by Australia Post for local, interstate and International delivery. 

Once Day at a Time will not be responsible for delivery outside the time lines provided in circumstances where the delay is caused by matters out of its control.

 

RETURNS POLICY

Returns Policy applies to online store orders ONLY. This policy does not apply to any other One Day at a Time store locations. 

If you would like to return your purchase, please download and complete the ONLINE RETURN FORM and return it with the item/s. Refunds must be applied for within 7 days of purchase unless the item is faulty. Only items in perfect, unworn condition, with all tags attached are eligible for refund.

Once the garment has been inspected and approved, the purchasing amount will be credited to the purchaser’s credit card or account.

One Day at a Time Online will not reimburse or compensate for lost packages. We have the right to deny a refund if the merchandise returned does not meet our return policy requirements.

SALE ITEMS

Sale items and items purchased using a discount/coupon code are non-refundable. (Any item with a reduced price is a SALE item). Once a sale item has been purchased the transaction is final. 

 

INCORRECT SIZE

If you have purchased an item that is the incorrect size, please return it within 7 days of receiving the item with a completed ONLINE RETURN FORM

Once the item is received and has undergone a quality control check to ensure the item has not been worn and that the tags are still in place, you will be refunded the total cost of the item. You can reorder the item in your preferred size through the One Day at a Time online store at any time.

The cost of posting your item back will not be refunded. Sale items and items purchased using a discount/coupon code are non-refundable.

  

WRONG ITEM 

If you have received an incorrect item, please return with a completed ONLINE RETURN FORM and a copy of your postage receipt. Your postage costs will be refunded and the correct item will be sent to you as quickly as possible.

 

FAULTY ITEMS 

Each item is carefully inspected before an order is sent, however should a garment arrive in less-than-perfect condition, it will be refunded free of any extra postal charge. When returning a faulty item you will need to include a completed ONLINE RETURN FORM and a copy of your postage receipt. 

If One Day at a Time Online deems the item to be faulty, we will refund the total cost of the item as well as any postage fees. Refunds will be made within 10 days of receiving the faulty item. Please be mindful that if our quality control team deems the item not to be faulty or to have been tampered with, it is the responsibility of the purchaser to arrange the return of the item. 

Due to health and safety reasons, all items must be clean for the item to be refunded. If the item is returned in an unacceptable condition One Day at a Time Online will notify the customer and it will be their responsibility to organise the items return.

Provided that nothing within these terms in any way seeks to limit or oust the operation of any consumer guarantee contained within the Australian Consumer Law. For any questions, feedback or concerns, please email us at info@onedayatatime.com.au

ABOUT US

Established to provide Melbourne’s laid-back social culture with an injection of carefree, lifestyle clothing, ‘One Day at a Time’ combines local and international labels who appreciate casual aesthetics and a killer street style.

Melbourne-based labels Ziggy Denim, Kroam, Neon Blonde Jeans and 2 Blocks South provide ODAAT with a diverse range of upbeat denims, casual throw-ons and quirky graphic tees. The current range in-store encourages versatility and flexibility, providing a fantastic combination of quality garments and accessories from local and international labels such as New Balance, JD Fisk, Palladium, Blank Canvas, Naked and Famous and We Wood.

The store extends from the realm of fashion and presents a cultural ambiance for its customers and employees alike. ‘One day at a Time’ is about living in the moment, making the most of everyday, and celebrating those who share the same philosophy.